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Online Security

Fraudulent e-mails targeting charities

Plan International USA advises all supporters and visitors to our site to be aware of fraudulent e-mail campaigns targeting charities. There is currently an increase in the number of such scams with perpetrators typically offering jobs or financial rewards in exchange for personal information. We value our supporters greatly and are doing everything we can to protect you from these types of activities.

Spoof e-mails

These e-mail campaigns can often look reputable and will contain a link to a charity's website; they may even feature the charity’s logo, or use a ‘spoofed’ e-mail address which appears to be from the charity themselves. In all of these scams the victim is asked for personal information such as bank account numbers or credit card details. No reputable organization will ever ask you to supply them with bank details via e-mail.

Online donations and payments

Like most other charities, Plan offers online payment facilities including sponsorship and online donations. These are made through secure pages which are subject to very tight security and monitored regularly.

Please look for the padlock symbol which indicates that a page is secure.

Protection against fraud

Plan will never ask you to:

  • Supply bank details via e-mail
  • Send money to support an individual child
  • Provide accommodation for a child
  • Enter into direct personal correspondence with a child without oversight by Plan

Plan does not practice "cold calling". You will only hear from us if you have expressed an interest in our work.

General advice and contact details

If you are in any doubt at all about the authenticity of any e-mail or phone call you have received, then contact the charity it claims to be from directly. If you wish to contact Plan to discuss any concerns you have about any message you have received; or if you wish to report anything else suspicious then please get in touch immediately. You can call us at 1-800-556-7918 or e-mail us at donorrelations@planusa.org.