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 privacy policy

Using SMS text alerts to increase healthcare in Senegal

Woman using mobile phone to check SMS messages from health clinic
Woman using mobile phone to check SMS messages from health clinic
July 31, 2012

Healthcare can be hard to come by for many families in West Africa. Pregnant women and new mothers need regular healthcare but health centers are sometimes too far away, and those families with local health centers do not think about using the center and making appointments.

Realizing how important it is to care for young, vulnerable pregnant women and new mothers, Plan set up a project to help families attend healthcare appointments.

Through the use of SMS text alerts, women receive updates on mobile health clinic visits to their villages and dates and times of appointments to visit doctors or specialists.

SMS text project

Funded by USAID and in partnership with Sonatel (the largest telecommunications system in Senegal), the project aims to provide a better understanding of the importance of healthcare and doctor visits, especially for pregnant women. In Senegal and across West Africa, pregnant women often go months before seeing a doctor or nurse, if at all.

“In our village, a woman would be 7 months pregnant before going to the doctor. Now, at the first signs of pregnancy the woman begins receiving reminder messages about visiting the doctor,” explains Sene, a woman who benefits from the SMS alerts.

Raising health awareness

The SMS text alerts also provide regular information updates on the health and wellbeing of parents and their children. These alerts remind families to practice good hygiene, like washing hands after using the toilet and before eating.

"The alerts give us general awareness of many things we should know about our health and the health of our children like washing your hands and how important it is to breastfeed for at least 6 months. These are all things we do now that we ignored in the past,” explains Fatou, a mother benefitting from the project.

Vaccinations for children

Although vaccinations are available, many parents do not know about them and how to go about getting them for their children. The SMS alerts also send out regular updates on vaccination availability for children, so parents know when and where they can have their children vaccinated.

“Because of the SMS I receive, I know when I can have my children immunized. Now unlike the past, I have the reflex to take my child to the health center and to have them vaccinated against horrible diseases,” explains Fatou.

Learn more about Plan's work in Senegal

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