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 privacy policy

Changes to the Privacy Policy

April 5, 2013

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From time to time, Plan may revise its privacy practices without prior notice to you. Notice of changes to this policy will be posted to the homepage for a period of three days. We will indicate the effective date at the top of this privacy policy. Thank you!

Publication date:
April 2013

Plan International USA (Plan) is committed to respecting your privacy. This Privacy Policy describes how we collect information on our website and how we use that information. Regardless of how you provide us with your personal information we strive to honor your privacy preferences.

By using this website you agree to abide by the practices described in this statement as well as our Child Protection Standards, Plan International USA Linking Agreement, and other policies that we may post on the website.

The information we collect:

You may choose to provide personal information when you participate in activities on our website, such as, but not limited to, sponsoring a child, making a donation, submitting a form, or joining an email list. The personal information we collect may include, but is not limited to, your name, postal address, ZIP code, telephone number, organization name, email address, credit-card number, bank information, or billing information.

Our Web server automatically recognizes each visitor's domain name, but does not automatically collect personally identifiable information. The Plan website uses technology, including cookies and third-party cookies, to collect non-personally identifiable data to provide better and more relevant services and messages to our users. You may opt out of the use of cookies by disabling cookies on your browser. Please note that some website functions will not work without the use of cookies.

A "cookie" is a small piece of data that is sent to your browser from Plan’s Web server and is stored on your computer's hard drive. Cookies are used to collect non-identifying information about the user, such as Web-surfing behavior or user preferences for a specific website. Plan uses two different types of cookies – session-based and persistent cookies. Session-based cookies expire at the end of a browser session so that once you close your browser the cookie simply terminates. Persistent cookies remain on your computer until you remove them. Persistent cookies are used to provide internal website analytics. You can manually delete all cookies, including persistent ones, using your browser’s privacy settings. In addition, Plan uses "pixels," or transparent GIF files, to help manage online advertising. These pixels do not collect identifying information.

Information from children:

Plan does not knowingly solicit data from children under the age of 13 and does not knowingly market to children under the age of 13 without parental consent. You can find more information about our Child Protection Standards here.

How we may use your personal information:

The personal information you provide will be used to complete your donations or other transactions and to contact you – by mail, electronically or by telephone – with information about our mission, ways that you can help, updates about your sponsored child, or about how your support is helping children in need. If you do not wish to be contacted with such information, please let us know by writing or sending an email to DonorRelations@planusa.org.

We share information provided by our website visitors with staff and service providers that process transactions and provide services on our behalf – for example, to send communications. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law; (ii) in response to a request from law enforcement authorities or other government officials; or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

If you opt-in to receiving text messages from Plan via your mobile phone, we will occasionally contact you. For full terms and conditions from our text messaging vendor, click here.

We do not share, rent, or sell personal information to any other business or organization, nor do we send donor mailings on behalf of other organizations.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the transferee to use personal information you have provided through this website in a manner that is consistent with this Privacy Notice.

How we protect your personal information:

Plan takes information security seriously. We regularly review our information security procedures to ensure that your information is transferred, used, and stored responsibly. Our security measures include, but are not limited to, annual staff training on data handling; limiting the number of staff with access to your personal information; and electronic and physical security measures.

Credit-card security:

We accept donations for sponsorship, projects, and other activities online through a secure site. The credit-card charges are processed at our office. We have taken the steps required to ensure that our server encrypts your credit-card information so that it may be safely transmitted over the Web and processed at our office. Your credit-card information will not be released by Plan for any purpose.

Protection against fraud:

Plan will never ask you to:
  • supply bank details via email;
  • send money to support an individual child;
  • provide accommodation for a child;
  • enter into direct personal correspondence with a child without oversight by Plan.
You can find more information about online security here.

Links to other websites:

In order to provide a more comprehensive, interactive, and educational site, this site contains links to other websites. We do our best to carefully choose those sites with which we link, but cannot take responsibility for the practices or content of these sites. We encourage you to review the privacy policies posted on any sites you may visit before providing personal information.

Changes to this privacy policy:

From time to time, Plan may revise its privacy practices without prior notice to you. Notice of changes to this policy will be posted to the homepage of Plan’s website (www.planusa.org) for a period of three days. We will indicate the effective date at the top of this privacy policy.

Contacting us about your privacy preferences:

If you have any questions or concerns about this policy, or would like to review and/or update the information we have collected about you, please contact us:

Plan International USA
155 Plan Way
Warwick, RI 02886

telephone: 1-800-556-7918
email: DonorRelations@planusa.org.