Preparing for life at work
“We prepare them through so-called ‘soft skills,’ such as analytical thinking and communications skills, financial literacy, digital literacy, family planning, and disability awareness,” said Emilio Paz, Plan Livelihood Advisor.
By providing “soft skills” alongside more specific practical skills, young people become more attractive to employers and more able to adapt and find jobs in the long term.
“My training comes in handy when dealing with difficult customers,” said Emily. “I make sure they are happy with the service I provide.”
Her customer service skills and enthusiasm have not gone unnoticed by her manager Raymond.
“If she keeps it up, she’ll have room to grow in the company,” he said.