Publication Date: October 2015
The Information We Collect:
You may choose to provide personal information by phone, mail, or on our website when you participate in activities such as, but not limited to, setting up an account in the Donor Portal, sponsoring a child, making a donation, submitting a form, or joining an email list. The personal information we collect may include, but is not limited to, your name, postal address, zip code, telephone number, organization name, email address, credit card number, bank information, or billing information.
A "cookie" is a small piece of data that is sent to your browser from Plan’s web server and is stored on your computer's hard drive. Cookies are used to collect non-identifying information about the user, such as web-surfing behavior or user preferences for a specific website. Plan uses two different types of cookies – session-based and persistent cookies. Session-based cookies expire at the end of a browser session so that once you close your browser the cookie simply terminates. Persistent cookies remain on your computer until you remove them. Persistent cookies are used to provide internal website analytics. You can manually delete all cookies, including persistent ones, using your browser’s privacy settings. In addition, Plan uses "pixels," or transparent GIF files, to help manage online advertising. These pixels do not collect identifying information, and are used by third-party service providers for aggregate reporting and campaign functionality. Plan is compliant with all legal and ethical use of stored customer data.
Information from Children:
Plan does not knowingly solicit data from children under the age of 13 and does not knowingly market to children under the age of 13 without parental consent. You can find more information about our Child Protection Standards here.
How We May Use Your Personal Information:
The personal information you provide will be used to complete your donations or other transactions and to contact you – by mail, electronically, or by telephone – with information about our mission, ways that you can help, updates about your sponsored child, or about how your support is helping children in need. If you do not wish to be contacted with such information, please let us know by writing or sending an email to DonorRelations@planusa.org or by updating your user preferences within the Donor Portal.
We share information provided by you with staff and service providers that process transactions and provide services on our behalf – for example, to send communications. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
If you opt in to receiving text messages from Plan via your mobile phone, we will occasionally contact you. For full terms and conditions from our text messaging vendor, click here.
We do not share, rent, or sell personal information to any other business or organization, nor do we send donor mailings on behalf of other organizations.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to direct the transferee to use personal information you have provided in a manner that is consistent with this Privacy Notice.
How We Protect Your Personal Information:
Plan takes information security seriously. We regularly review our information security procedures to ensure that your information is transferred, used, and stored responsibly. Our security measures include, but are not limited to, annual staff training on data handling; limiting the number of staff with access to your personal information; and electronic and physical security measures.
Payment Information Security:
We accept donations for sponsorship, projects, and other activities via phone, mail and online through a secure site. ACH and credit card contributions are processed in compliance with laws and rigorous prevailing industry standards (i.e., PCIDSS, NACHA). Your payment information is not stored electronically at Plan and therefore cannot be released by Plan for any purpose.
Protection Against Fraud:
Plan will never ask you to:
- supply bank details via email;
- send money to support an individual child;
- enter into direct personal correspondence with a child without oversight by Plan.
Links to Other Websites:
The Plan website contains links to other websites. We do our best to carefully choose those sites with which we link but cannot take responsibility for the practices or content of these sites. We encourage you to review the privacy policies posted on any sites you may visit before providing personal information.
Contacting Us About Your Privacy Preferences:
If you have any questions or concerns about this policy, or would like to review and/or update the information we have collected about you, please contact us:
Plan International USA
155 Plan Way
Warwick, RI 02886